WHO WE ARE
Glass Coatings & Concepts, LLC is part of The Shepherd Material Science Company, a 100+ year old family of companies that are among the leaders of their respective industries.
Our success has been built on the fundamental belief that exemplary character, quality work and customized products enhance people's lives. Indeed, enhancing lives is the reason we exist.
This is our Core Purpose and we strive to fulfill it in four ways:
- Being a great place to work
- Providing world class customer satisfaction
- Having a positive impact on health, safety, the environment and the communities in which we work
- By growing profitably
Simply, because we treat your business like it's our business. This philosophy drives our commitment to service.
For example, we don't like going into voicemail. So naturally, we do our utmost to put you in touch with a live person who can help you regardless of the nature of your inquiry.
And waiting frustrates us. That's why if your need is urgent, we will work around the clock, whether to deliver a product, design a custom solution, or join you at your side – on your line, in your lab, or at your office.
At GCC, service doesn't start with a PO and end with an invoice. Our experts will work with you at any stage of your project, whether designing a new paint line, creating new special effect finishes, or optimizing inventories and lead times. Our application knowledge is substantial and increasing – put it to work for you!
GCC, with its fellow companies in the Shepherd Group, makes its own frits, mediums and pigments. This means that we control the quality of the materials going into the enamels you buy. We maintain the flexibility to create something just for you. And with our group's global resources, including manufacturing and warehousing on several continents, we can deliver to you, wherever you are.
We work for long-term impact. As a family-owned business, we don't spend time worrying about next quarter's financial report. This means that we are willing to take the time and do the work to earn your business the right way - the way that leads to our mutual long-term success.
Today's customers operate at the speed of the internet. If you can't serve them quickly, they will find someone that can. And when opportunities or problems strike, delays mean costs, lost business, and pressure-packed situations. You can't afford to let your suppliers slow you down.
GCC's business model is built on providing benchmark-setting standards of service. Whether responding to inquiries, formulating custom products, delivering material, or providing after-sale technical support, we react swiftly and with purpose.
With thousands of custom products, GCC is built for maximum flexibility. But a vast product offering is just one aspect of flexibility. We hate saying 'no' and will work to provide the tailored solution that best meets your needs, whether it's a custom product, special logistical request, or a unique service component.
A key to this philosophy is our collaborative approach. Your needs may be unique. Our experts will work with you in order to fully understand those needs and tailor a solution that best meets them.
In these days of mergers, bankruptcies, plant closings and product line rationalizations, you want a supply partner that will be there to support you in the future. One of our primary core values is that we work for long-term impact.
Our decisions are not based on their effect on the next quarterly earnings statement. We've put into place and continue to build upon the foundation of a great organization that is set to serve you in the decades to come.
YOUR SUPPLIER BASE SHOULD WORK TOGETHER
GCC believes that your supplier base should work together to the mutual benefit of all. This belief has proven out time after time as we've assisted in startups, new projects, or troubleshooting.
We have cultivated a network of partners and resources that can be enlisted to deliver complex or turnkey solutions. A partial list of these partners and associates can be found below:
THE SHEPHERD MATERIAL SCIENCE GROUP
EQUIPMENT AND SUPPLIES